Delivery and shipping
How much does delivery cost?
Delivery charges within Slovakia:
- €0 for courier delivery within Slovakia
Delivery charges to the Czech Republic:
- €0 for courier delivery to the Czech Republic
Delivery costs to EU countries:
- €0 for courier delivery within the EU
Delivery costs to countries outside the EU:
- €30 for courier delivery outside the EU
How long does delivery take?
- In-stock products are delivered within 3–4 working days.
- Products that are out of stock or held at our supplier’s warehouse are delivered within 14–30 days.
What delivery options are available?
Delivery options within Slovakia:
- GLS courier delivery
- Packeta courier delivery
- Collection in person (Bratislava – Eurovea shopping centre)
Delivery options to the Czech Republic:
- GLS courier delivery
- PPL courier delivery
- Packeta courier delivery
- Collection in person (Prague – Chodov shopping centre)
Delivery options to EU countries:
- Courier delivery
Delivery options to countries outside the EU:
- Courier delivery
General shipping information
What is the order cut-off time?
Orders received by 12 noon are processed the same day. Orders received after 12 noon are processed the next working day.
How long does order processing take?
We process orders within 24 hours of receiving them.
How long does delivery take?
In-stock products are delivered within 4 working days.
How much does delivery cost?
All delivery options within the EU are free.
What delivery options are available?
- Courier delivery – FREE
- Packeta delivery – FREE
- Collection in person in Bratislava or Prague – FREE
How can I track my order?
You can check your order status by entering your email address and order number on our order tracking page.
What if my delivery is delayed?
If your delivery is delayed, please email us at info@duos.sk or call +421 905 723 146.
What if my items arrive damaged?
If your items arrive damaged, please follow the instructions under “How can I make a warranty claim for my glasses?” on our returns and warranty claims page.
Can I cancel my order?
You have the right to cancel your order and request a refund within 14 days of delivery, without giving a reason.
Who can I contact about delivery?
You can email us at info@duos.sk or call +421 905 723 146.
