Terms of service

These General Terms and Conditions govern the rights and obligations of DUOS online, s. r. o., as the Seller, and individual Buyers arising from a purchase contract for the purchase and sale of goods in the online store www.duos.sk.

Article 1
Introductory Provisions

1.1 The Seller/Trader is DUOS online, s. r. o., with its registered office at Dunajská 3, 811 08 Bratislava, Company ID No.: 52689301, registered in the Commercial Register of the Bratislava I District Court, Section Sro.

1.2 These General Terms and Conditions apply exclusively to the purchase and sale of goods through the online store www.duos.sk (hereinafter the “e-shop”) and do not apply to the sale of goods at the Seller’s business premises (retail stores).

1.3 Contact details of the Seller/Trader:

Company name: DUOS online, s. r. o.

Registered office: Dunajská 3, 811 08 Bratislava

– Staré mesto borough

Telephone: +421 919 368 390

Email: info@duos.sk

1.4 A Buyer is any natural or legal person who submits an electronic form ordering a product or products through the e-shop.

1.5 A Consumer is a natural person who, in relation to a consumer contract, an obligation arising from it, or a commercial practice, is acting outside their business or profession.

1.6 Supervisory authority:

Slovak Trade Inspection

Bajkalská 21/A, 827 99 Bratislava

Supervision Department

Telephone: +421 2 58 27 21 72, +421 2 58 27 21 04

Fax: +421 2 58 27 21 70

https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

Article 2
Ordering Goods from the Seller’s Online Store

2.1 The Buyer orders goods from the Seller through the e-shop located at the domain www.duos.sk.

2.2 The description of the goods, their characteristics, stock availability and price are set out in the product catalogue published in the e-shop.

2.3 Registration is not required to place an order in the e-shop.

2.4 Clicking the “ADD TO CART” button next to the selected goods adds those goods to the Buyer’s shopping cart. The Buyer’s shopping cart is available for review at any time while the order is being created.

2.5 In the shopping cart view, the Buyer also selects a delivery method from the options offered by the Seller. Delivery charges for the selected delivery method are added to the prices of the individual goods if the Seller offers more than one delivery method.

2.6 The Buyer completes the order by clicking the “Order with obligation to pay” button. By submitting the order, i.e. clicking the “Order with obligation to pay” button, the Buyer also confirms that they have familiarised themselves with, or have been informed by the Seller of, the characteristics of the goods, the total price of the goods, the payment and delivery terms, the Seller’s statutory liability for defects in the goods, and these General Terms and Conditions.

2.7 Once an order has been created, it will be registered in the online store’s system. A confirmation email will then be sent to the customer confirming that the order has been submitted for processing. This does not yet constitute the conclusion of a purchase contract between the Seller and the Buyer.

2.8 Together with the confirmation email, the Seller will also send the following to the Buyer’s email address:

• - General Terms and Conditions,
• - Complaints Procedure,
• - Withdrawal Form, including instructions on exercising the Consumer’s right to withdraw from the contract.

2.9 After the order receipt confirmation has been delivered, the Seller will check the availability of the goods. The purchase contract is concluded only upon the Seller’s binding acceptance of the Buyer’s offer to conclude a purchase contract, in the form of an email confirming that the goods are ready for collection or have been dispatched.

Article 3
Payment and Delivery Terms

3.1 All prices of goods in the e-shop include VAT. The Buyer may pay the price specified in the order:

• a) through a payment gateway, or
• b) by bank transfer, or
• c) by cash on delivery.

3.2 The Buyer must pay the Seller the purchase price of the goods within the period specified in the order, but no later than upon receipt of the goods. Payment is deemed to have been made when the amount is credited to the Seller’s account.

3.3 The Seller does not charge any fee for payment of the price. However, the Seller draws the Buyer’s attention to the fact that the entity through which payment is made (e.g. the Buyer’s bank) may charge a payment fee.

3.4 The price of the goods is determined according to the Seller’s current price list published on its website. The price of the goods may already include costs or charges for delivery by courier or post. For certain types of goods, the delivery charge may be stated separately. The total price of the goods, including incidental costs, will be stated in the email confirming receipt of the order. Discounted (promotional) prices are clearly marked with labels (such as “special offer” or “sale”). Discounted prices remain valid while stocks last or for the period indicated alongside the discounted price.

3.5 Where payment is made by bank transfer, the Buyer acknowledges that the goods will only be dispatched after their price has been paid in full. If payment is not credited to the Seller’s account within five calendar days of delivery of the confirmation email, the Seller is entitled to cancel the order concerned.

3.6 The Seller undertakes to dispatch the ordered goods to the Buyer within the period indicated by the availability information published in the e-shop. The Seller will send a tax document – an invoice – to the Buyer together with the goods. If the dispatch period is to exceed the availability period published on the website, the Seller will inform the Buyer.

3.7 The Seller undertakes to deliver the ordered goods to the Buyer by one of the following methods:

• - delivery by GLS courier service,
• - delivery by Slovenská pošta,
• - personal collection in Bratislava.

Orders placed by 12:00 on a business day are dispatched on that day and delivered within 3 business days, provided that the products are in stock. If the products are in stock at the supplier, the delivery time is 14 to 30 calendar days.

Delivery costs €0 – free of charge.

3.8 The Seller is not liable for late delivery caused by the delivery provider (Slovenská pošta, GLS courier) or by the Buyer providing an incorrect address. The Buyer must carefully inspect the goods upon receipt from the delivery provider and confirm receipt by signing the delivery receipt. If the consignment is visibly damaged or destroyed, the Buyer must immediately contact the Seller without accepting the consignment. A claim for mechanical damage to the goods may only be accepted if the Buyer proves that the defects being claimed were already present when the goods were received from the carrier.

3.9 The Buyer acquires ownership of the purchased goods upon receipt. The risk of damage to the goods also passes to the Buyer upon receipt.

Article 4
Withdrawal from the Contract

4.1 The Consumer may withdraw from a distance contract or a contract concluded away from the Trader’s business premises without giving any reason within 14 days of:

• (i) receipt of the goods by the Consumer,
• (ii) conclusion of a contract for the provision of a service.

4.2 Goods are deemed to have been received by the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of all parts of the ordered goods, or, where:

• a) goods ordered by the Consumer in a single order are delivered separately, when the last item of goods is received,
• b) goods consisting of several parts or pieces are delivered, when the last part or piece is received,
• c) goods are delivered repeatedly over a specified period, when the first item of goods is received.

4.3 The Consumer may also withdraw from a distance contract or a contract concluded away from the Trader’s business premises for the supply of goods before the withdrawal period begins.

4.4 The Consumer’s right to withdraw from the contract under clause 4.1 does not apply to a contract for:

1. the provision of a service where
   1. the service has been fully performed, and
   2. performance of the service began before the expiry of the withdrawal period with the Consumer’s express consent, and the Consumer declared that they had been duly informed that, by giving consent, they would lose their right to withdraw from the contract once the service had been fully performed, where the contract obliges the Consumer to pay a price,
2. the supply of goods made to the Consumer’s specifications or made to measure,
3. the supply of goods liable to deteriorate or perish rapidly,
4. the supply of goods sealed in protective packaging which are unsuitable for return for health protection or hygiene reasons, where the protective packaging has been unsealed after delivery,
5. the supply of goods which, by their nature, may become inseparably mixed with other goods after delivery,
6. urgent repairs or maintenance carried out during a visit to the Consumer expressly requested by the Consumer; this does not apply to a contract for a service other than repair or maintenance, or to a contract for the supply of goods other than spare parts necessary for the repair or maintenance, if those contracts were concluded during the Trader’s visit to the Consumer and the Consumer had not ordered those goods or services in advance.

4.5 The Consumer may exercise the right to withdraw from a distance contract or a contract concluded away from the Trader’s business premises on paper or by a statement recorded on another durable medium. If the contract was concluded orally, any unambiguous statement by the Consumer expressing their intention to withdraw from the contract is sufficient to exercise that right (hereinafter the “notice of withdrawal”). The Consumer may use the Withdrawal Form sent to them by email after receipt of the order.

4.6 The Consumer may also exercise the right to withdraw from a distance contract through the online interface by using the withdrawal function. The withdrawal function is labelled “withdraw from the contract here” or with similar wording that clearly indicates that the Consumer can use it to withdraw from the contract. The withdrawal function is clearly displayed in the online interface in the “My DUOS” section and is easily and continuously accessible to the Consumer throughout the withdrawal period.

4.7 The withdrawal function allows the Consumer to send a notice of withdrawal to the Trader through the online interface, by providing or confirming:

• a) the first name and surname of the Consumer exercising the right to withdraw from the contract,
• b) details identifying the contract (order) to which the withdrawal relates,
• c) the Consumer’s email address or details of another means of online communication through which the Trader will provide the Consumer with an acknowledgement of receipt of the notice of withdrawal.

4.8 Once the Consumer has completed the notice of withdrawal under clause 4.7, the Consumer may send it to the Trader by activating a separate function in the online interface labelled “confirm withdrawal from the contract” or with similar wording that clearly indicates that activating it confirms the Consumer’s withdrawal from the contract.

4.9 If the Consumer confirms withdrawal from the contract under clause 4.8, the Trader must promptly provide the Consumer, on a durable medium, with an acknowledgement of receipt of the notice of withdrawal containing the notice of withdrawal and the date and time when it was submitted.

4.10 The withdrawal deadline is deemed to have been met if the Consumer sends the notice of withdrawal to the Trader no later than the last day of the withdrawal period.

4.11 In the event of doubt as to delivery, a notice of withdrawal sent by the Consumer is deemed to have been delivered upon expiry of a period appropriate to the delivery method used, provided that the Consumer can prove that the notice was sent to the address communicated by the Trader to the Consumer or to another address communicated by the Trader to the Consumer after conclusion of the contract. If a postal consignment containing the notice of withdrawal cannot be delivered to the Trader for reasons specified in a separate legal provision, the notice of withdrawal is deemed to have been delivered on the day it was sent to the Trader at the address referred to in the first sentence.

4.12 The Consumer may withdraw from the contract only in respect of a specific product or products where the Trader has supplied or provided several products under a distance contract or a contract concluded away from the Trader’s business premises.

4.13 Withdrawal from a distance contract or a contract concluded away from the Trader’s business premises also takes effect in respect of any ancillary contract to the contract from which the Consumer has withdrawn; this does not apply if the parties expressly agree that the ancillary contract will remain in force.

4.14 An ancillary contract under clause 4.13 means any contract for the supply or provision of an additional product related to the subject matter of the distance contract or the contract concluded away from the Trader’s business premises, regardless of whether the product is supplied or provided by the Trader or by another person under an agreement with the Trader.

4.15 The Consumer bears the burden of proving that the right to withdraw from the contract has been exercised.

4.16 Within 14 days of withdrawal from a distance contract or a contract concluded away from the Trader’s business premises, the Consumer must send back or hand over the goods to the Trader or to a person designated by the Trader to receive them; this does not apply if the Trader offers to collect the goods in person or through a person designated by the Trader. The deadline in the first sentence is deemed to have been met if the Consumer sends the goods to the Trader no later than the last day of that period.

4.17 In the event of withdrawal from a distance contract or a contract concluded away from the Trader’s business premises, the Consumer bears the costs of returning the goods to the Trader or to a person designated by the Trader to receive them; this does not apply if the Trader has agreed to bear those costs or has failed to inform the Consumer of the obligation to bear the costs of returning the goods.

4.18 The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the characteristics and functioning of the goods; this does not apply if the Trader has failed to inform the Consumer of the right to withdraw from the contract.

4.19 Within 14 days of receipt of the notice of withdrawal, the Trader must reimburse the Consumer for all payments received from the Consumer under or in connection with the distance contract, the contract concluded away from the Trader’s business premises or an ancillary contract, including transport, delivery and postage costs and other costs and charges.

4.20 If the Consumer has not withdrawn from the entire distance contract or the entire contract concluded away from the Trader’s business premises, the Trader must reimburse the Consumer for all payments under clause 4.19 to the extent corresponding to the withdrawal. The Trader may not charge the Consumer additional transport, delivery or postage costs or other costs and charges.

4.21 The Trader is not required to reimburse the Consumer for additional costs where the Consumer has expressly selected a delivery method other than the least expensive standard delivery method offered by the Trader. Additional costs mean the difference between the costs of the delivery method selected by the Consumer and the costs of the least expensive standard delivery method offered by the Trader.

4.22 In the event of withdrawal from a distance contract or a contract concluded away from the Trader’s business premises for the supply of goods, the Trader is not required to reimburse the Consumer for payments under clause 4.19 until the goods have been received by the Trader or the Consumer has provided evidence of having sent the goods back to the Trader, unless the Trader offers to collect the goods in person or through a person designated by the Trader.

4.23 The Trader must reimburse the Consumer for payments under clause 4.19 using the same means of payment as the Consumer used to make them; this does not affect the Trader’s right to agree a different reimbursement method with the Consumer, provided that the Consumer incurs no fees in connection with the reimbursement.

Article 5
Liability for Defects in Goods

5.1 The Trader is liable to the Consumer for defects present in the goods at the time of delivery which become apparent within two years of delivery, unless the applicable legislation provides otherwise.

5.2 Before the order is submitted, the Seller also provides the Consumer with information on the existence of, and the main details concerning, the Seller’s statutory liability for defects in the goods, including its duration, through the harmonised notice on the legal guarantee of conformity under Commission Implementing Regulation (EU) 2025/1960.

5.3 The conditions of the Seller’s liability for defects in the goods, the Consumer’s rights arising from liability for defects, the method of notifying a defect and the procedure for handling complaints are set out in greater detail in the Seller’s Complaints Procedure, which forms an annex to these General Terms and Conditions.

Article 6
Final Provisions

6.1 The Seller reserves the right to amend these General Terms and Conditions. The obligation to notify amendments to these General Terms and Conditions is fulfilled by publishing their new wording in the Seller’s e-shop at www.duos.sk.

6.2 Legal relationships not specifically governed by these General Terms and Conditions are governed in particular by the provisions of the Slovak Civil Code and Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.

6.3 The Complaints Procedure is an annex to, and forms an integral part of, these General Terms and Conditions.

6.4 These General Terms and Conditions take effect on 27.09.2026 and apply to all purchase contracts concluded between the Seller and the Buyer after they take effect.