My order
How do I place an order?
You can place an order by adding products to your cart, filling in your details at checkout and finally clicking "Pay / Complete order".
In the cart you can also change the quantity, add accessories (Zeiss & DUOS cleaning set, screwdriver) or apply a discount coupon.
Our customer support team is available Monday-Friday: 8:00 - 16:00.
How do I check the status of my order?
If you have an account with us, you can check your order status by logging in and clicking “Orders”. We will also email you whenever your order status changes, even if you don’t have an account.
When will my order arrive?
You can track the status of your order in your account (Orders), and you will also be informed about your order status by email. Goods in stock are normally shipped within 24 hours and delivery usually takes up to 48 hours.
Will I receive an invoice with my order?
Yes, we include an invoice with every order we ship.
Do I need an account to place an order?
No, you can place an order without creating an account. Simply enter your contact details and delivery address at checkout.
However, registration is very easy and takes only a few seconds. You can then edit your profile, check your order status and enjoy a faster checkout without entering your contact details again. We regularly send registered customers discount coupons and special offers.
